Shipping Policy

Seller Responsibility

Each seller on Popup is independently responsible for:

• Packaging and dispatching orders within their stated processing time
• Choosing courier partners and shipping methods
• Setting shipping charges (which are displayed at checkout)
• Providing tracking information to buyers
• Handling delivery issues, including lost or damaged shipments

Sellers configure their shipping policy through the Popup dashboard, and it is displayed on their store for buyers to review before purchasing.

For Buyers: What to Expect

Before Purchasing

Each seller's store displays their shipping policy, including estimated delivery times, shipping charges, and available fulfillment methods (home delivery, self-pickup, etc.). Review these details on the seller's store before placing an order.

After Purchasing

• You will receive order confirmation via email
• The seller will dispatch your order within their stated processing time
• Tracking information (if available) will be shared by the seller
• For any shipping questions or issues, contact the seller directly using the contact details on their store

Delivery Issues

If your order is delayed, damaged, or not delivered, contact the seller directly. If you are unable to resolve the issue with the seller, you may reach out to Popup at support@mypopup.shop for assistance.

Digital Products

Digital goods are delivered electronically as defined by the seller. No physical shipping applies. Delivery method and timeline for digital products are at the seller's discretion.

Popup's Limitation

Popup acts solely as a technology provider. We are not responsible for shipping delays, lost shipments, damaged packages, incorrect deliveries, or any other fulfillment-related issues. These are the responsibility of the seller.